Our furance broke down, and given that our house is fairly new, we called the furnace installers (Carrier) and they simply told us that its not longer under warranty and they gave me Curt’s number to get it repared.
I was not impressed with lack of compassion and carelessnes from Carrier’s representative, and although considered calling anybody else except whom they referred me to, I still decided to call Curt.
Curt came to inspect the furnace next morning and although I was anticipating someone who was just trying to sell me another furnace, I was truly impressed with his attitude, attention to details but also the professionalism and how caring he is.He was able to evaluate the damage and what I really liked was the fact that Curt discussed the issue with me and promissed me that he would go and research and let me know how he could save me money.
Next morning, he sent me a long e-mail, with all options available to me, his recommendation and the prices for each of those options.
Even though replacing the furnace is a significant expense and my Wife and I were not happy about the whole situation, Curt was able to make it a lot easier for us to make an informed decision. We went with his recommendation and to date we are very happy with our choice.
Installation was another great story, Curt was very diligent, prepared and took all the care necessary to more the old furnaces out and the new one in without causing any damage to the property.
To conclude, I would recommend Curt to all my friends and family.Kim Shllaku,